Using slang is considered inappropriate in a business setting because slang displays a tone that is too casual. It is also considered unprofessional and shows a lack of respect for the recipient of the communication. Inappropriate communication can damage the relationships between your clients and your business. It is very important to be able to communicate in a professional, formal manner across all communication platforms from email to written communication to verbal communications. Good communication skills form the backbone of any business.
Answer:
The heart
Explanation:
I am about 80% sure he is referring to the heart.
So you want me to help you draw a diagram or....
The answer is b, finish your conversation. I hope this helps!