Answer: To prescribe enough policies to give organizational members clear direction and to place desirable boundaries on their actions, then empower them to act within these boundaries however they think makes sense.
Explanation:
A useful guideline in designing strategy-facilitating policies and operating procedures is: to prescribe enough policies to give organizational members clear direction in implementing strategy and to place reasonable boundaries on their actions, then empower them to act within these boundaries however they think makes sense.
I would hire the first candidate. However, in today’s world everything you say is being recorded or somebody is paying close attention to what you, as a representative of a company has to say. If an employee does not feel that customer service is important I would see that as a liability because they may not censor themselves in front of customers. That being said, having good technical skills is important to do the job you were hired in the first place. Before hiring either employee I would do a stress test and see how each employee reacts to the scenarios in which they were put.
Conflict resolution<span> is a process involved in the peaceful resolution of a </span>conflict<span>. It is a broader term than dialogue because it identifies several strategies or solutions an individual may use in peacebuilding. A dialogue is one of these solutions.</span>
The goal of a dialogue is to develop joint approaches to conflict resolution, and in so doing, improve relationships, understanding, and trust between individuals or groups who are in conflict with one another.