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Cloud [144]
3 years ago
12

Stay calm to try to influence the customer to calm down.

English
1 answer:
e-lub [12.9K]3 years ago
5 0

Answer:

Here are tips for coping with a tense situation and hopefully resolving it to everyone's satisfaction:

Remain calm. ...

Don't take it personally. ...

Use your best listening skills. ...

Actively sympathize. ...

Apologize gracefully. ...

Find a solution. ...

Take a few minutes on your own.

Explanation:

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