Question

Ted was dissatisfied with his job. He said that the company policy, supervision, and working conditions were responsible for his dissatisfaction. According to Frederick Herzberg's theory, ________ are the extrinsic factors that create job dissatisfaction.
A. motivators
B. hygiene factors
C. affiliation factors
D. wellness factors
E. achievement factors

Answer 1

Answer: (B).

"Hygiene factors" are the extrinsic factors that create job dissatisfaction.

Explanation:

Frederick Herzberg's theory states that some factors in the organization lead to job satisfaction while others cause job dissatisfaction.

According to him, the presence of motivators (such as; recognition and employee involvement) in an organization lead to job satisfaction.

He also stated that when "hygiene factors" (such as conducive working conditions, good supervision and job security) are absent, it causes dissatisfaction in the workplace, even though their presence don't improve job satisfaction.