Question

A property management company hit its corporate goals for the year by increasing profits by 5%, two points higher than its 3% goal. Management was very pleased with the results and decided to celebrate with an extravagant meal for all managers. The following year, the company set the same goal, 3%, but fell very short. When digging into the cause, management found out that the associates were not as productive or as motivated as they were the year before. What should the company do to ensure it hits its goals for years to come

Answer 1

Available Options Are:

A. Continue training to improve its employees' skills  

B. Promote the best associates to managers  

C. Threaten lay-offs if goals are not hit  

D. Provide positive reinforcement for hitting goals

Answer:

Option D. Provide positive reinforcement for hitting goals

Explanation:

The training program is not required as the managers are already trained which means their is not skills deficit which has resulted in not achieving the business goals. Hence Option A is incorrect.

Option B is also incorrect because previously the same managers had achieved the goals hence promoting best associates to managers will not be impact making.

Option C is incorrect because threatening may result in further demotivating employees and it will also increase employee turnover. Hence it is also not a solution.

Option D is correct because the employees are demotivated and all they need is motivation which can be developed by developing a system of reward. This can be achieved by linking their interests with the company's interest. If they achieve their target then they must be awarded a certain portion of the target say 1%. This will increase their motivation to earn more by making additional sales.