The phrase the best completes the statement is "the gap between customer expectation and actual services provided are identified." It is a tool and a method of service quality which are most commonly used by a product manager. It assesses the quality of service delivery from the client's expectations.
Answer: Activity based cost accounting
Explanation:
The activity based cost accounting is the one of the type of accounting method in an organization that assigned various types of objects for allocating indirectly the overall cost of the products in the department as compared to the conventional costing.
According to the given question, the activity based cost accounting is firstly assigning the cost to each activity and then assigning the products based in the consumption for different types of activities in production processing.
Therefore, Activity based cost accounting is the correct answer.
Answer:
He would receive $15 under incentive plan.
Explanation:
The given values are:
Average observed time
= 280 seconds per unit
Performance rating
= 105%
i.e.,
= 1.05
Allowance factor
= 13%
i.e.,
= 0.13
So,
⇒ 
On putting the estimated values, we get



The available time will be:
= 
= 
Now,
The Standard production per day will be:
= 
= 
= 
Since he generates 100 units, he consumes about 15(00-85,22) units per day well above normal production.
So that he's going to get:
= 
=
($)
The answer is A. The owner has a lot of his own money invested in the business.