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emmainna [20.7K]
3 years ago
12

Kate is a customer care executive at a telecommunications services company. She receives a complaint from Mike, a customer, abou

t an unnecessary deduction of $10 from his phone credit. If the company follows customer service management, Kate is most likely to:
Business
1 answer:
Sergio [31]3 years ago
5 0

Answer:

Kate is most likely to Provide a fast response to the customer using customer care software.

Explanation:

Customer Service Executives job is to handle phone, internet etc, interactions with customers. They manage client claims, complaints and process customer orders.

She received a complaint from Mike(who is a customer) about an unnecessary deduction of $10 from his phone credit. If Kate is going to follow her job protocol, she need to provide fast, accurate and precise response to Mike(the customer) using the company customer care software.

Using the software and her knowledge of customer service she should be able to offer a professional approach in answering mike and provide information about the deduction.

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Naily [24]

Answer:

If the workers had been paying other people to perform the household activities prior to unemployment, then total production will fall.

Explanation:

7 0
3 years ago
Diane Corporation is preparing its year-end balance sheet. The company records show the following selected amounts at the end of
White raven [17]

Answer:

Diane Corporation

1-a. Amount of Current Liabilities:

$102,400

1-b. Computation of working capital:

Working capital = Current assets minus Current liabilities

= $168,000 - 102,400 = $65,600

2. Computation of working capital with contingent liabilities of $250,000 in the notes to the financial statements:

If the contingent liabilities are likely to occur, since the amount has been ascertained, the working capital would have been different.

Working capital would have been = 168,000 - 102,400 - 250,000 = ($184,400).

Explanation:

a) Current Liabilities:

Accounts payable                                 56,000

Income taxes payable                           14,000

Liability for withholding taxes                3,000

Rent revenue collected in advance      7,000

Wages payable                                      7,000

Property taxes payable                         3,000

Note payable (10%, due in 6 months) 12,000

Interest payable                                       400

Total current liabilities                    $102,400

b) Current Assets = Total assets minus noncurrent assets

= $530,000 - 362,000 = $168,000

c) Contingent liabilities are probable future financial obligations.  They become probable to occur in the future as a result of some past events.  If it is probable that they would occur and the amount involved can be reasonably estimated, they are recognized in the accounts.  If the amount cannot be ascertained, they are presented as notes to the financial statements.

d) Current liabilities are the financial obligations owed by an entity to others as a result of past transactions, and their payment or settlement is usually due within the next 12 months.

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4 0
3 years ago
A(n) ________ is a description of how the researchers will measure the variables of interest.
fredd [130]
An OPERATIONAL DEFINITION is a description of how the researchers will measure the variable of interest. The operational definition of a variable refers to the specific technique which will be used to measure that variable in the research study. Establishing an operational definition will help the researcher to eliminate any gray area that might arise later.
5 0
3 years ago
Sweet Company’s outstanding stock consists of 1,000 shares of noncumulative 5% preferred stock with a $100 par value and 10,000
avanturin [10]

Answer:

Option (D) is correct.

Explanation:

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Year 1:

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Year 2:

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Therefore,

Total amount of dividends paid to preferred Shareholders:

= Year 1 + Year 2 + Year 3

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Total amount of dividends paid to common Shareholders:

= Year 1 + Year 2 + Year 3

= $0 + $1,000 + $27,000

= $28,000

5 0
3 years ago
True or false: The role of the government in the free market is limited
MAVERICK [17]

This statement is TRUE

Hope this helps

-AaronWiseIsBae

3 0
4 years ago
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