Question

Which sentence de-emphasizes the credit refusal?We cannot grant you credit at this time, but we welcome your cash business and encouage you to reapply in the future.Although credit cannot be granted at this time, we welcome your cash business and encourage you to reapply in the future.

Answer 1

Answer:

Although credit cannot be granted at this time, we welcome your cash business and encourage you to reapply in the future.

Explanation:

In business communication when conveying a message that is not pleasant to the other party, it is advisable to demphasise the bad news and focus on the good news in your statement.

This will create a more positive environment that promotes future business.

In the first statement the client was just told - We cannot grant your credit at this time.

This emphasises the bad news.

In the second statement the client was told - Although credit cannot be granted at this time.

Using the word although demphasises the credit rejection and focuses more on the client's cash business and the possibility of reapplying in the future.