Question

You work for an airline that is expanding its service overseas and hiring several thousand new employees from the countries that it is beginning to serve. In a short essay, describe the skills your managers will need to master to communicate with new employees. Briefly discuss some problems that might emerge as your culture and your host countries’ cultures come into contact.

Answer 1

Depending on where overseas is managers should get to know a little about the cultures, being bilingual would help both managers and employees. Hiring someone who can translate a number of languages would also be a benefit. I'd consider writing out the questions and getting them translated. Managers should come up with no more than 5 questions, it's going to be cumbersome already.

Cultural differences are bound to surface. Some of the ones I would learn about would be; eye contact, hand gestures, physical space, also practice matching there expressions.