Question

Pound Industries’ customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 7,000 calls and incurred costs of $203,000. If 2,940 of these calls were for the company's wholesale operation (the remainder were for the retail division), costs allocated to the wholesale operation should amount to:

Answer 1

Answer:

$85,260.

Explanation:

The Pound industries customer service department incurs $203,000 when 7,000 calls were made. The calls allocated to wholesale operations are 2,940 calls. To identify cost per call, we divide total cost by number of calls initiated.

Cost per call = $203,000 / 7000 calls

Cost per call = $29.

Wholesales operations cost = No. of calls for wholesale operation / Cost per call.

Wholesale operations cost = 2,940 calls * $29 / call

Wholesale operation cost allocated amount = $85,260.