Based on my point of view I would think of it as Kevin showing his compassion for his father, or trying to show a link for family care.
And no, I don't think it has anything to do with Kevin being a little thief. XD Unless that's what the story portrays.
Answer: At this point, he is curious and excited.
Explanation: While there is sadness (as he is coming from a time that was the worst in his life), he can't help but be a little excited at what is to come. This is new hope, new adventure, new life. While he has adapted quickly to his surroundings, he can't help but wonder what is yet to come.
The First sentence is where the quotation is used correctly- quotations is used with the titles of literary works and not with the name of the writers.
Hello! According to this scenario Leslie needs to act according to policy. In the most polite way that she can she should show the customer the information and state the consequences. If this fails to work she should bring in her manager/supervisor to the situation.
Hope this helps! If you have any other questions or would like further explanation just let me know! :)