Question

A customer has been receiving confirmations and statements by mail and asks the registered representative if these can be sent by e-mail. The proper response is that this______________.A. cannot be done because physical paper confirmations and statements are required to be sent to customers under FINRA rulesB. can be done if the customer requests by letterC. can be done if the customer requests by e-mailD. can be done only with the approval of the branch manager

Answer 1

Answer:

The correct answer is letter "C": can be done if the customer requests by e-mail.

Explanation:

Under the Financial Industry Regulatory Authority (FINRA) rules, customers of financial institutions can decide the way they receive their financial statements without written communication to the bank unless a third party makes the request. If it is not the case, account holders can communicate to the financial institution directly what way of communication best suits them.