Answer:
a. by measuring The relationship to inputs and outputs
Explanation:
Productivity shows the efficiency of generating output using the available inputs. It is measured by dividing the output of a company or a production line by the inputs used. Therefore, productivity shows the relationship between inputs and outputs.
Productivity can also be measured by labor output. In this case, the output is divided by the number of labor hours used.
CRM software is designed to help business meet overall goals of customer relationship management. However this software is sometimes used to manage business contacts, clients, and contract wins and sales leads.
Well the could put advertisements and coupons in the news papers to get people to know about there company more. or they could invest in other products and hope it helps them to make there business better, they could also read up on books and strategies for company's so they can steal there customers back. Sorry if my answer is all over the place.