Explanation:
imagery, literary devices, and other elements.
As someone who writes books, I'd normally use quotation marks, and the person is obviously talking, so the first one should be correct.
I assume this is some chapters of Oliver Twist. Anyway, the answers to this question are:
1) justifiable anger towards Noah
2) misunderstands Charlotte
3) is contemptuous of the working classes
''Charlotte and Mrs. Sowerberry are reacting to what the reader sees as Oliver's <em>justifiable anger towards Noah.</em> Noah most likely pours water on Mrs. Sowerberry <span>because he misunderstands Charlotte. Charlotte's reference to creatures "born to be murderers and robbers" suggests that she <em>is contemptuous of the working classes. </em></span>