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Assoli18 [71]
3 years ago
15

A written customer complaint is received by mail about an error made by the firm that the firm resolves to the customer's satisf

action. The customer asks the member firm for a copy of the complaint letter along with a written apology letter.
The member firm should: ________________________________.

I. retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint
II. retain a photocopy of the original complaint along with its resolution in the agent's file and send the customer the original complaint copy
III. send the customer a written apology letter and retain a copy in the agent's file
IV. not send the customer a written apology letter and retain a note to this effect in the agent's account file

a) I and III
b) I and IV
c) II and III
d) II and IV
Business
1 answer:
bogdanovich [222]3 years ago
4 0

Answer:

The answer is a)

Explanation:

When a firm has a complaint case, in all scenarios, the firm should retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint for traceability in both sides (the 2 companies) but also, send the customer a written apology letter to follow the complaints number and type and retain a copy in the agent's file in case of a posterior reclamation of the same complaint.

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"Suppose that the demand and supply curves have similar steepness. If demand for the good increases slightly and at the same tim
Paraphin [41]

Answer: increase; decrease

Explanation:

Assuming that both curves are of the same steepness, when the demand increases slightly, it will shift slightly to the right which will increase prices. However, should the supply significantly reduce, it would shift the Supply Curve significantly to the left. The new Equilibrium will see a higher price and a lower Quantity.

Explaining it in the real world. If people are now demanding more of a good but at the same time the number of goods reduced, that would cause a price increase because too many people are chasing too few goods. Also, the Supply decreased which translates to a lower Quantity produced.

If however, both supply has decreased by the same rate demand increased, the price would go up but the effect on the quantity of the good will be uncertain.

8 0
3 years ago
The distinction between a normal and an inferior good is A. normal goods are used for the same purposes while inferior goods are
zubka84 [21]

Answer:

The correct answer is C. when income​ increases, demand for a normal good increases while demand for an inferior good falls.

Explanation:

The normal good is that whose quantity demanded for each of the prices increases when the rent increases. A lower good is one whose quantity demanded decreases when income increases. The inferior goods are usually those for which there are higher quality alternatives. When it comes to a normal good, increasing the income of the consumer increases the quantity demanded at each price. Causing a shift in demand to the right.

3 0
3 years ago
On August 31, 2021, the general ledger of The Dean Acting Academy shows a balance for cash of $7,874. Cash receipts yet to be de
My name is Ann [436]

Answer:

<u>Bank Reconciliation Statement</u>

Balance at bank as per the Cash Book (updated)   $7,885

Add Unpresented Cheques                                        $1,355

Less Bank Lodgements not yet credited                 ($3,268)

Balance as per bank statement                                 $5,972

J1

Bank $39 (debit)

Interest Earned $39 (credit)

J2

Bank service fee $28 (debit)

Bank $28 (credit)

Explanation:

<em>Step 1 Bring the Cash Balance in the Cash Book up to date</em>

Debit :

Balance as at August 31, 2021,                                   $7,874

Interest Earned                                                                 $39

Totals                                                                            $7,913

Credit:                  

Bank service fee                                                              $28

Balance Up dated (Balancing figure)                         $7,885

Totals                                                                            $7,913

<em>Step 2 Prepare the Bank Reconciliation Statement</em>

<u>Bank Reconciliation Statement</u>

Balance at bank as per the Cash Book (updated)   $7,885

Add Unpresented Cheques                                        $1,355

Less Bank Lodgements not yet credited                 ($3,268)

Balance as per bank statement                                 $5,972

6 0
4 years ago
Max is designing a symbol for Clean Glow, a company that produces cleaning supplies. Once it is completed, the symbol will be le
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Answer:

The symbol designed by Max is an example of trademark. The correct answer is a.

Explanation:

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  • Trademarks that signifies particular company or service mark if it signifies services, is an intellectual property which no other source can use without permission.
  • Brand name is the name of the company that develops the product or service obtained which are also named with the same.
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3 years ago
Presented below are a number of transactions. Determine whether each transaction affects common stock, dividends, revenue, expen
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Answer:

(a) It affects expense account.

(b) It affects Revenue account.

(c) It affects expense account.

(d) It affects Expense account.

(e) It affects Dividend account.

(f) It affects Revenue account.

(g)  It affects Expense account.

(h)  It does not affect stockholders’ equity because purchase of equipment for cash doesn't affect stockholders’ equity.

(i) It affects Common stock account.

4 0
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