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Assoli18 [71]
3 years ago
15

A written customer complaint is received by mail about an error made by the firm that the firm resolves to the customer's satisf

action. The customer asks the member firm for a copy of the complaint letter along with a written apology letter.
The member firm should: ________________________________.

I. retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint
II. retain a photocopy of the original complaint along with its resolution in the agent's file and send the customer the original complaint copy
III. send the customer a written apology letter and retain a copy in the agent's file
IV. not send the customer a written apology letter and retain a note to this effect in the agent's account file

a) I and III
b) I and IV
c) II and III
d) II and IV
Business
1 answer:
bogdanovich [222]3 years ago
4 0

Answer:

The answer is a)

Explanation:

When a firm has a complaint case, in all scenarios, the firm should retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint for traceability in both sides (the 2 companies) but also, send the customer a written apology letter to follow the complaints number and type and retain a copy in the agent's file in case of a posterior reclamation of the same complaint.

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A.C. Tech Manufacturing Appliances manufactures three sizes of kitchen appliances: small, medium, and large. Product information
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Answer:

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Product Models to produce first, if management incorporates a short-run profit-maximizing strategy:

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Selling price                             $430       $610          $1,210

Variable cost                            $270       $280         $530

Contribution                            $160        $330         $680

Fixed Costs:

Fixed manufacturing                 $40         $170          $270

Fixed selling & admin                $70         $75            $140

Unit Profit                                   $50         $85            $270

Demand in units                         150         170              150

Total profit                               $7,500     $14,450      $40,500

Machine hours/unit                     60           60             150

Total machine hours required 9,000      10,200        22,500

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In making a limiting factor decision, the choice goes to the product model that produces more profit under the limiting constraint.

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A.

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