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Assoli18 [71]
3 years ago
15

A written customer complaint is received by mail about an error made by the firm that the firm resolves to the customer's satisf

action. The customer asks the member firm for a copy of the complaint letter along with a written apology letter.
The member firm should: ________________________________.

I. retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint
II. retain a photocopy of the original complaint along with its resolution in the agent's file and send the customer the original complaint copy
III. send the customer a written apology letter and retain a copy in the agent's file
IV. not send the customer a written apology letter and retain a note to this effect in the agent's account file

a) I and III
b) I and IV
c) II and III
d) II and IV
Business
1 answer:
bogdanovich [222]3 years ago
4 0

Answer:

The answer is a)

Explanation:

When a firm has a complaint case, in all scenarios, the firm should retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint for traceability in both sides (the 2 companies) but also, send the customer a written apology letter to follow the complaints number and type and retain a copy in the agent's file in case of a posterior reclamation of the same complaint.

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If Track Changes is used in a document, what steps are critical to perform before sharing the final version of a document?
Tpy6a [65]

Answer:

Review all the Markups and make the requiered changes

Explanation:

Track changes permits to edit a text before the final version its complete, then reviewing all the Markups made in the editing process is critical to define the final version of the text that then will be share.

3 0
3 years ago
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Mondale Winery depreciates its equipment using the group method. The cost of equipment purchased in 2021 totaled $565,000. The e
beks73 [17]

Answer:

$90,400

Explanation:

Mondale Winery depreciates it's equipment by making use of the group method.

The cost of equipment that was purchased in 2021 totaled $565,000

The residual value of the equipment was $54,000

The group depreciation rate is 16%

= 16/100

= 0.16

Therefore, the annual depreciation can be calculated as follows

Annual depreciation= Cost of equipment × Group depreciation rate

= $565,000×0.16

= $90,400

Hence the annual depreciation for the group is $90,400

4 0
3 years ago
Peyton earns $1,700 every other week, but only brings home $1,100 due to deductions, what is Peyton’s gross pay?
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1,700 i found the answer on a quizlet
5 0
3 years ago
The first person that answers ill give u 50 brainlist points, brainlist to, stars, and a heart
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Hi and I am cool
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6 0
2 years ago
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The following data are available for Springer Corporation.
Alchen [17]

Answer:

B) $330,000

Explanation:

Cash from operating activities involves the cash inflows and outflows that is realised during normal busines s activities. It is the first section that appears in the statement of cash flows.

Other sources of cash flows is from investing activities and financing activities.

Operating cash flow= Net income+ Depreciation- Taxes +/- Change in working capital

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6 0
3 years ago
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