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Assoli18 [71]
2 years ago
15

A written customer complaint is received by mail about an error made by the firm that the firm resolves to the customer's satisf

action. The customer asks the member firm for a copy of the complaint letter along with a written apology letter.
The member firm should: ________________________________.

I. retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint
II. retain a photocopy of the original complaint along with its resolution in the agent's file and send the customer the original complaint copy
III. send the customer a written apology letter and retain a copy in the agent's file
IV. not send the customer a written apology letter and retain a note to this effect in the agent's account file

a) I and III
b) I and IV
c) II and III
d) II and IV
Business
1 answer:
bogdanovich [222]2 years ago
4 0

Answer:

The answer is a)

Explanation:

When a firm has a complaint case, in all scenarios, the firm should retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint for traceability in both sides (the 2 companies) but also, send the customer a written apology letter to follow the complaints number and type and retain a copy in the agent's file in case of a posterior reclamation of the same complaint.

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The purpose of product safety policies and legislation is to keep consumers safe, with the expectation that product quality is balanced against business profits. How does a company factor these competing expectations and still hold the consumer responsible for safe and effective use of the product? Product safety is a key component of any business.

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Answer:

B.

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The sentence is too long and it is missing proper punctuations(like a comma). Reading it without punctuation does not provide room for breathing and therefore needs editing. It will be correct if framed like this; Although you may not have received the e-mail, we have been informed that the division head of the Finance Department is leaving at the end of the month. This sentence has a comma in the right place.

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3 years ago
The general term for the payments for the use of resources is ______?
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In capitalism what does competition do for consumers?
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3 0
3 years ago
Read 2 more answers
A $1,000 face value bond currently has a yield to maturity of 6.69 percent. The bond matures in 3 years and pays interest annual
algol [13]

Answer:

$1,008.18

Explanation:

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Therefore, the current price is $1,008.18

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