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Assoli18 [71]
2 years ago
15

A written customer complaint is received by mail about an error made by the firm that the firm resolves to the customer's satisf

action. The customer asks the member firm for a copy of the complaint letter along with a written apology letter.
The member firm should: ________________________________.

I. retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint
II. retain a photocopy of the original complaint along with its resolution in the agent's file and send the customer the original complaint copy
III. send the customer a written apology letter and retain a copy in the agent's file
IV. not send the customer a written apology letter and retain a note to this effect in the agent's account file

a) I and III
b) I and IV
c) II and III
d) II and IV
Business
1 answer:
bogdanovich [222]2 years ago
4 0

Answer:

The answer is a)

Explanation:

When a firm has a complaint case, in all scenarios, the firm should retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint for traceability in both sides (the 2 companies) but also, send the customer a written apology letter to follow the complaints number and type and retain a copy in the agent's file in case of a posterior reclamation of the same complaint.

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Mickey is a 12-year-old dialysis patient. Three times a week for the entire year he and his mother, Sue, drive 20 miles one way
gavmur [86]

Answer:

The right approach will be "$ 1123.2".

Explanation:

The number of miles to be used will be:

= 40 \ miles \ round \ trip\times  3 \ trips \ per \ week\times 52 weeks

= 6240 \ miles

Now,

The item deduction will be:

= Number \ of \ used \ miles\times 18 \ cents \ per \ mile

= 6240\times 1123.2

= 1123.2 ($)

4 0
3 years ago
"i don't like to call it killing; i prefer to call it ‘enemy processing'" is an example of
klio [65]
Is this a question or what is this.
7 0
3 years ago
Who of the following is not included in the Bureau of Labor Statistics' "employed" category?
kozerog [31]

Answer:

c. those waiting to be recalled to a job from which they had been laid off

Explanation:

Employment need not mean to be employed under a citizen it basically means to be working and earning, whether under permanent contract or under temporary contract.

Being on vacation do not mean to be unemployed it basically means to be on temporary leaves, and that the leaves might or might not be paid.

Involving one self into family business is also employed.

But a person who is removed from job and then is waiting for a call is clearly unemployed.

7 0
3 years ago
When a company recognizes that the needs of one market segment is not the same as another and accordingly customizes its product
Andrej [43]

Answer:

Focus strategy.

Explanation:

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Recognising that one market segment's needs are different from another one's is the basis for focus strategy. Resources will be used to meet and satisfy the unique needs of a target segment or niche. Involve a particular product line for example children clothing, detergents, lemon juice, children's shoes and so on.

6 0
2 years ago
In this equation what should be the coefficients of the reactant and products I2+O2->i4O9
katrin2010 [14]
The correct answer is C.

For the equations to be balanced, the coefficients must make the number of atoms of the reactants and products the same across the equation. The other answer options leave the reactants having too many atoms and the product lacking. So the only properly balanced option is answer choice C.

So the completed balanced equation is:
4I2 + 9O2 -> 2I4O9

I hope this helps! :)
4 0
2 years ago
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