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Assoli18 [71]
3 years ago
15

A written customer complaint is received by mail about an error made by the firm that the firm resolves to the customer's satisf

action. The customer asks the member firm for a copy of the complaint letter along with a written apology letter.
The member firm should: ________________________________.

I. retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint
II. retain a photocopy of the original complaint along with its resolution in the agent's file and send the customer the original complaint copy
III. send the customer a written apology letter and retain a copy in the agent's file
IV. not send the customer a written apology letter and retain a note to this effect in the agent's account file

a) I and III
b) I and IV
c) II and III
d) II and IV
Business
1 answer:
bogdanovich [222]3 years ago
4 0

Answer:

The answer is a)

Explanation:

When a firm has a complaint case, in all scenarios, the firm should retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint for traceability in both sides (the 2 companies) but also, send the customer a written apology letter to follow the complaints number and type and retain a copy in the agent's file in case of a posterior reclamation of the same complaint.

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(Pension Expense, Journal Entries, Amortization of Loss) Gottschalk Company sponsors a defined benefit plan for its 100 employee
Alika [10]

Answer: See attachment and explanation.

Explanation:

a. Determine the components of pension expense that the company would recognize in 2017.

Service cost = $52,000

Add: Interest on projected benefit obligation = $380,000 × 10% = $38,000

Less: Actual return on plan asset = ($11000)

Less: Unexpected loss = 200,000 × 10% - 11,000 = ($9000)

Ammortization of prior service cost = $15000

Pension expense = $85,000

b. The journal entry to record the pension expense and the company’s funding of the pension plan in 2017 has been attached.

c. The amount of the 2017 increase/decrease in gains or losses and the amount to be amortized in 2017 and 2018 has been attached.

d. The pension amounts reported in the financial statement as of December 31, 2017 will be $85,000.

7 0
3 years ago
On January 1, Year 1, Marino Moving Company paid $48,000 cash to purchase a truck. The truck was expected to have a four useful
Ymorist [56]

Answer:

$10,000

Explanation:

Depreciation is charged to every asset based on the life and usage of such asset.

Straight line depreciation method charges equivalent depreciation each year of the useful life of the asset.

Here, as provided straight line depreciation = \frac{Cost\ of\ asset\ - Salvage\ value}{Life\ of\ asset}

Here, cost of asset = $48,000

Salvage value = $8,000

Thus, numerator in fraction = $48,000 - $8,000 = $40,000

Useful life of the asset = 4 years

Therefore, depreciation expense for each year = \frac{40,000}{4\ years} = 10,000

It will be same for each year, therefore, depreciation expense for year 2 = $10,000

3 0
3 years ago
Lueckenhoff Corporation uses a job-order costing system with a single plantwide predetermined overhead rate based on direct labo
anastassius [24]

Answer:

C. $9.50 per direct labor-hour

Explanation:

The computation of the predetermined overhead rate is shown below:

Predetermined overhead rate = (Total estimated manufacturing overhead) ÷ (estimated direct labor-hours)

where,

Total estimated manufacturing overhead equals to

= Total fixed manufacturing overhead cost + Direct labor hours × variable manufacturing overhead per direct labor-hour

= $497,000 + 70,000 × $2.40

= $497,000 + $168,000

= $665,000

And, the direct labor-hours is 70,000  

So the rate is equal to

= $665,000 ÷ 70,000

= $9.5 per direct labor-hour

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rosijanka [135]

Explanation:

Profit is maximized at the production point of four tops. The disparity in net income and net expenditure is highest in this amount.

Another way of talking about this is to note that for the first 4 shirts that Gilberto makes, the marginal cost (MC) of making each shirt is smaller than the total revenue (MR) it generates from selling the shirt.

Beyond just the third shirt he makes per hour, the total cost of making the shirt is higher than the amount Gilberto receives; thus, opting to manufacture more than 4 shirts decreases Darnell's benefit.

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Explanation:

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