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Assoli18 [71]
3 years ago
15

A written customer complaint is received by mail about an error made by the firm that the firm resolves to the customer's satisf

action. The customer asks the member firm for a copy of the complaint letter along with a written apology letter.
The member firm should: ________________________________.

I. retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint
II. retain a photocopy of the original complaint along with its resolution in the agent's file and send the customer the original complaint copy
III. send the customer a written apology letter and retain a copy in the agent's file
IV. not send the customer a written apology letter and retain a note to this effect in the agent's account file

a) I and III
b) I and IV
c) II and III
d) II and IV
Business
1 answer:
bogdanovich [222]3 years ago
4 0

Answer:

The answer is a)

Explanation:

When a firm has a complaint case, in all scenarios, the firm should retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint for traceability in both sides (the 2 companies) but also, send the customer a written apology letter to follow the complaints number and type and retain a copy in the agent's file in case of a posterior reclamation of the same complaint.

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A newspaper story on the effect of higher milk prices on the market for ice cream contained the following: "As a result [of the
antoniya [11.8K]

Answer:

The price elasticity of demand for icecream is -0.75, that means that is inelastic.

Explanation:

Price elasticity of demand measures the porcentage of the change in the demand when there is a change in the price. If the change in porcentage of the demand is less than the pocentage of change in the price we talk about inelastic demand. An increase in the price of inelastic goods will result in bigger revenues, as the porcentage in the drop of sales is less than the porcentage   of increase in the price.

The formula is: % in change demand/% in change of price

-3%/4= -0.75

The minus symbol indicates that when the price rises the demand decrease.

4 0
3 years ago
Which of the following statements regarding GDP is correct?
nirvana33 [79]

Answer:

Correct option is (a)

Explanation:

GDP or Gross domestic product includes monetary value of all goods and services produced within a country. It includes all private and public investments and exports less taxes and imports.

Option b, c and d are incorrect as GDP accounts for only domestic production and not foreign activities. Details about how income is distributed is not given by GDP. GDP provides details about economic condition of the nation. GDP does not indicate wholesome well being of the nation like human development, infant mortality and standard of living.

GDP accounts for factory production but does not account for any production carried out at the cost of environmental degradation.

3 0
3 years ago
A real estate agent is considering changing her cell phone plan. There are three plans to choose from, all of which involve a mo
Anni [7]

Answer:

req 1)

Plan A

0.42 x 150 + 0.17 x 70 = 74.9

Plan B

0.52 x 150 + 0.15 x 70 = 88.5

Plan C  $80

req 2)

from 0 to 190 minutes Plan A

from 191 and beyond Plan C

req 3)

the proportion should be 1/6 daycalls and 5/6 evenings

Explanation:

150 day calls

70 minutes evening calls

Plan A

0.42 x 150 + 0.17 x 70 = 74.9

Plan B

0.52 x 150 + 0.15 x 70 = 88.5

Plan C  $80

2) A will be preferable to B as it has the lower cost

now at some point C will be better as the cost is a flat rate

80 dollars / 0.42 per minute = 190.47

3) 0.42X + 0.17Y = 0.52X + 0.15Y

a minute of daycall is 10 cent higher in plan B

while a minute of evening call is 2 cent lower

thus, to balance there was to be 5 times more evening call than day times:

1:5 1 + 5 = 6

the proportion should be 1/6 daycalls and 5/6 evenings

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3 years ago
Roberta’s brokerage account contains 10 stocks. She has held five of those stocks for over two years, and she purchased the othe
Elena L [17]

Answer: b

Explanation: took the test

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Dot miller owns a small chain of dive shops. she is interested in knowing how many potential customers she will need to sample i
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7 0
3 years ago
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