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Assoli18 [71]
2 years ago
15

A written customer complaint is received by mail about an error made by the firm that the firm resolves to the customer's satisf

action. The customer asks the member firm for a copy of the complaint letter along with a written apology letter.
The member firm should: ________________________________.

I. retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint
II. retain a photocopy of the original complaint along with its resolution in the agent's file and send the customer the original complaint copy
III. send the customer a written apology letter and retain a copy in the agent's file
IV. not send the customer a written apology letter and retain a note to this effect in the agent's account file

a) I and III
b) I and IV
c) II and III
d) II and IV
Business
1 answer:
bogdanovich [222]2 years ago
4 0

Answer:

The answer is a)

Explanation:

When a firm has a complaint case, in all scenarios, the firm should retain the original complaint along with its resolution in the agent's file and send the customer a photocopy of the complaint for traceability in both sides (the 2 companies) but also, send the customer a written apology letter to follow the complaints number and type and retain a copy in the agent's file in case of a posterior reclamation of the same complaint.

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3 years ago
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Goals and objectives should be set ________.Multiple Choiceat the beginning of marketing planningat the end of the situation ana
storchak [24]

Answer:

Option D. After completion of market research, situation analysis, and competitor analysis

Explanation:

The reason is that the company always sets objectives and goals when it analyzes the business environment, the way competitor would react, product demand, etc and all these things come from market research, situation analysis, competitor analysis, position analysis, capability analysis, etc. This gives a clear picture where the organization must head towards. So after completion of these analysis and research, company is able to set goals.

Always remember that the company sets its goals before marketing planning (Option A) and after situation analysis (Option B) because it helps define what number of sales we need which formulates the marketing planning.

Option C is incorrect because strategies are set after the objectives and goals are set because the strategies are always alligned with the objectives and goals.

Option E is incorrect because Goals and Objectives are set always after the SWOT and PESTLE analysis not during these studies.

Here the only only option with broader meaning is option D which also includes the Option A and Option B.

3 0
2 years ago
The competitive moves and business approaches a company’s management uses to grow the business, stake out a market position, att
Ksivusya [100]

Answer:

Strategy.

Explanation:

The competitive moves and business approaches a company’s management uses to grow the business, stake out a market position, attract and please customers, compete successfully, conduct operations, and achieve organizational objectives are referred to as strategy.

In Business management, a strategy can be defined as a set of guiding principles, actions and decisions that an organization combines so as to achieve its business goals, attract customers and possess a competitive advantage over its rivals in the industry.

An organization's strategy sets the overall direction for its business; it focuses on defining how a business would achieve its goals, objectives, and mission; as well as the funds and material resources required to implement or execute the business plan.

Basically, for an organization to formulate strategies that are in tandem with its mission, the organization will need to assess internal weaknesses and strengths, know its core competencies, analyze its rivals (competitors) and examine the external environment.

5 0
3 years ago
Jane is an employee of Tyco, Inc. and she is in charge of payroll. Every week she issues a check in the name of a fictitious emp
KengaRu [80]

Answer:

b. Tyco is liable because it authorized Jane to issue payroll checks.

Explanation:

There is the company responsibility to put the right person for the specific job. Here in the given situation Jane would not be a liable person for an vital position of the company. in the case when the fraud done by the employee so the firm would be liable as the company provide the authorization to the person who have to perform that job

Therefore, the option b is correct

4 0
2 years ago
At the beginning of the year, Rangle Company expected to incur $64,000 of overhead costs in producing 6,400 units of product. Th
Studentka2010 [4]

Answer:

$48,000

Explanation:

The total cost of the units produced in the month is the sum of the direct and indirect cost. The indirect cost is also known as the overheads.

The direct cost is the sum of the direct labor and direct material cost.

Total direct cost = 600( $30 + $40)

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= $6000

The total cost of the units made in January was

= $42000 + $6000

= $48,000

6 0
3 years ago
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