I'm not totally sure about this one but it sounds like symptoms of borderline personality disorder. Hope I could help.
Answer: b. Collaboration that includes diverse backgrounds and perspectives can eliminate the need for software testing.
Explanation:
While collaborating and creating a team that includes diverse backgrounds and perspectives is good for anticipating the needs of the people that will use the software as well as avoid bias, it does not take away the need for software testing.
Software testing must always be carried out as it is a practical test that actually shows whether the software developed is going to match the needs and requirements of the end users.
When you go to a shop or office and you ask for the manger for help or for a complaint etc that is in person customer service as you’re in person to receive the customer service.