Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer:
The merchandise should be reported on the U.S. Company's December 31, 2020 balance sheet at:
b. $1,050
Explanation:
a) Data and Calculations:
November 30, 2020 Inventory purchase = CHF1,000
Exchange rate on this date = $1.05/CHF
Inventory worth = $1.05 * CHF1,000 = $1,050
b) The inventory should be reported on December 31, 2020 at $1,050. It does not need to be reported at a value above or below this. Even, the debt owed to the Swiss supplier will be reported at this price. It is when payment for the invoice is being made on February 1, 2021 that consideration will be given to the exchange rate at which payment is made.
Answer:
d) standard; fast
Explanation:
Standard cycle market is defined as a market where a company's products (competitive advantage) are shielded from imitation. This is seen in the given scenario as multi-year contracts with artists and sold copyright-protected music through established distribution channels.
Fast cycle market on the other hand occurs when the competitive advantage of a company is not shielded from imitation. The imitation occurs regularly. In the given scenario this is exemplified by a shift to the digital format and the rise of Internet technology have resulted in the sharing of music over peer-to-peer networks, a practice the industry calls "piracy
Answer:
The total cost of producing a given level of output is:____.
d. minimized when the ratio of marginal product to input price is equal for all inputs.
Explanation:
With the above situation, the marginal cost (input price) = the marginal revenue (marginal product). The producer can then maximize profit if it can lower its average total cost per unit below the marginal cost for producing one additional unit of its product. In all cost situations, it is better for the producer to have the total revenue exceeding the total costs, at all times, but more especially with increasing production.
