Management at Leaves of Green, a nationwide vegetarian restaurant chain, believes that its customers value a predictable and con
sistent level of service and quality. When customers stop at one of its restaurants anywhere in the United States, they should know what to expect in terms of menu, price and quality. In order to maintain this consistency, Leaves of Green adopted a(n) ______ structure.
In business, organization with centralized authority tend to make their communication from the highest ranking members to the lowest ranking members without little to no chance of feedback.
in Leaves of Green, this can be seen from the way they set their standard to each of their branches. They are expected to give predictable and consistent level of service and quality.
This type of structure will lower the chance that each branches have to do something creative and out of the box. BUT, it will create a consistent standard that the Customers can expect regardless of their branch location.
