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11Alexandr11 [23.1K]
3 years ago
10

In the context of the service encounter triad, the trade-off between the service organization and contact personnel is one of: a

. perceived control b. efficiency versus autonomy c. efficiency versus satisfaction d. autonomy versus satisfaction e. autonomy versus perceived control
Business
1 answer:
LUCKY_DIMON [66]3 years ago
5 0

Answer:

B) efficiency versus autonomy

Explanation:

The three parties that make up the service encounter triad are: the organization that provides the service, contact personnel (which are part of the organization) and the customers. For example, in a service encounter that tales place in a movie theater; a contact person (e.g. sales clerk) provides a service (e.g. movie ticket) to a customer.

A lot of physical vendors or clerks are being replaced by automated customer service machines that are cheaper for the company but have limited autonomy. For example, in movie theaters you can get your tickets from a machine, so unless you also buy a soda or candy, you don't need to interact with the sales clerk.

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Determine how effective television commercials are in convincing viewers to purchase new vehicles

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This will ultimately help him develop an effective marketing plan to advertise vehicles via TV commercial to boost the sales

8 0
3 years ago
An economist who favors smaller government would recommend:
valentina_108 [34]

Answer:

The correct answer is option A.

Explanation:

In the time of recession expansionary policy is required to boost the economy. An expansionary fiscal policy such as a reduction in tax will be helpful. A tax cut will cause an increase in disposable income. This will cause aggregate demand to rise. Consequently, output and employment will increase.

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Thus an economist would recommend tax cuts in case of recession and reduction in government spending in case of inflation.

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3 years ago
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The unreported or illegal production of goods and services in the economy that is not counted in gdp is termed:
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3 years ago
what are the positives and negatives of starting your career planning now while still in middle school?
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+ is you know what you are looking for in life, what are your goals and what you need to do to achieve them.

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Consider two bonds, a 3-year bond paying an annual coupon of 5% and a 10-year bond also with an annual coupon of 5%. Both curren
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Answer:

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To calculate the price of the bond today, we will use the formula for the price of the bond. We assume that the interest rate provided is stated in annual terms. As the bond is an annual bond, the coupon payment, number of periods and annual YTM will be,

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8 0
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