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11Alexandr11 [23.1K]
3 years ago
10

In the context of the service encounter triad, the trade-off between the service organization and contact personnel is one of: a

. perceived control b. efficiency versus autonomy c. efficiency versus satisfaction d. autonomy versus satisfaction e. autonomy versus perceived control
Business
1 answer:
LUCKY_DIMON [66]3 years ago
5 0

Answer:

B) efficiency versus autonomy

Explanation:

The three parties that make up the service encounter triad are: the organization that provides the service, contact personnel (which are part of the organization) and the customers. For example, in a service encounter that tales place in a movie theater; a contact person (e.g. sales clerk) provides a service (e.g. movie ticket) to a customer.

A lot of physical vendors or clerks are being replaced by automated customer service machines that are cheaper for the company but have limited autonomy. For example, in movie theaters you can get your tickets from a machine, so unless you also buy a soda or candy, you don't need to interact with the sales clerk.

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Following a peso appreciation relative to the dollar, which of the following results is expected to occur?
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Answer:

B

Explanation:

A currency appreciates when its value increases.

For example if $1 was exchanged for 50 pesos. After appreciation of the pesos, $1 would buy $25 pesos.

So more $2 would be needed to buy 50 peso after the appreciation when before the appreciation $1 was buying 50 pesos.

As a result Mexican goods would become more expensive to US consumers and the revenue earned by Mexican producers would increase

7 0
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Suppose you want to have $400,000 for g retirement in 25 years. Your account earns 8% interest. How much would you need to depos
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Answer:

$418

Explanation:

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3 0
3 years ago
An open-market purchase Group of answer choices increases the number of dollars and the number of bonds in the hands of the publ
Sindrei [870]

Answer:

increases the number of dollars in the hands of the public and decreases the number of bonds in the hands of the public.

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Open market operations is one of the tools used by regulatory agencies to control supply of cash in the economy. This is done to control economic indices like inflation and deflation.

During open market operations the regulatory body can sell securities to reduce cash in the economy or buy securities to increase cash supply.

In this instance an open market purchase involves buying of securities from the public. The public will have more cash on hand and less of the securities (bonds).

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All of the above would be my answer
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