Answer:
According to your question, you said "Write the dialogue that takes place between you and the teller who assisted you" the teller must have said that you can get a refund and get a new order.
Deterred, discouraging someone by instilling doubt
Even though i walk through the valley of the shadow of death, i will fear no evil, for you are with me; your rod and your staff, they comfort me
psalm 23:4
exemplify the character of the struggle between the righteous and the rest