Susan noticed that when Lorna was listening to her, Lorna put her cell phone away, turned her music off, and made eye contact. T
hat made Susan feel that Lorna was genuinely interested in and valued what she had to say. Susan now plans to do the same thing in the future to make the people with whom she converses feel the same way. Susan is what?
Susan notices how different and functional the communication becomes at the moment that Lorna pay total attention to her words, there are no distractors of any kind, after having a good communication process she wants to have the same with other people to really get to talk effectively and communicate well. Then by repeating this actions with others she will spread this way of doing the things.
