Answer:
(c) Interview customers to get their opinion about the checkout process
Explanation:
Customers are those who buy goods or receive services from a business owner. Customers may sometimes not be the consumers because the customers may buy from the company and sell to other people to consume. The customers may also be the consumers at times when they consume what they bought. If customers do not buy from the business owners, they won't be consumers, thou consumers are gods in today's market and life wire of any business.Once customers are satisfied with the products and services provided to them by the company, they will continue to patronize the company and never substitute it for another company.Most companies start having problems or loose customers due to nonsatisfaction of goods and services render by the company. Therefore, interviewing the customers to get their opinion about the checkout process is the best approach for gaining more insight into the problem because they are in the best position to state why they are not patronising the company's product again.
Answer: Observed the employees, found out they saw their work irrelevant and observed the staff suffered from anonymity
Explanation:
Brain showed three(3) signs;
- He observed his employees who found it difficult measuring their own performance.
- He discovered that employees saw their work irrelevant, and made them not to place value on it
- He observed that the staff suffered from not being acknowledged, and no one was interested in the employees as individuals.
In addition, he tasked each employee to notify who they served and who would find their work relevant when they do it.
Answer: Compliance programs are set up to ensure employees follow the laws and company rules and to make sure there is documentation showing what should be follow in case someone acts like they were unaware. By setting these programs in place, employees have no reason not to follow the directions as they are easily written in writing for them.
Answer:
The correct answer is C. it helps tap into employee anxieties.
Explanation:
It is important to a manager to the extent that this allows him to learn about employees and to be able to perform tasks in order to minimize employee dissatisfaction. If the vine is fully understood by the employees, it is possible to create a participative and inclusive organization, where all the collaborators feel a fundamental part of the operation.
