An online bank has a lower operating cost than a retail bank.
Answer:
Employees will take less pride in their job.
Explanation:
Customer relationship management (CRM) typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction.
Simply stated, CRM is a strategic process which typically involves collecting customer information for the purpose of improving a customer's future experience.
A good customer service involves providing a timely, upbeat, and quality level of service, as well as attentive feedbacks to the customers that patronizes an organization. Thus, it ensures that the needs or wants of the customers are attended to in a matter that reflects positively on an organization.
This ultimately implies that, employees taking less pride in their job is not a result of good customer service because they are groomed to enjoy proffering solutions to the buying-selling related problems faced by a customer, especially those that are within their capacity to solve.
Answer:
14.95%
Explanation:
First we will determine the market risk premium which shall be calculated as follows:
Market risk premium=Expected annual return of market-Risk free return
In the given question
Expected annual return of market=13%
Risk free return=Return on T-Bonds=6.5%
Market risk premium=13%-6.5%=6.5%
Based on above Market risk premium, the firm required return shall be calculated as follows:
Firm required return=Risk free return+Beta*Market risk premium
=6.5%+1.30*6.5%
=14.95%
Answer:
$117,750
Explanation:
Maya Company Merchandise Inventory for the year ended December 31 2004
Merchandise inventory at the beginning $70,000
Add: Cost of transportation 2,300
Merchandise Purchase 195,000
Less: Purchase return and allowances (4,650)
Discount on purchase (3,500)
Cost of goods sold (158,700)
Add: Merchandise return 17,300
Merchandise inventory $117,750
