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ryzh [129]
3 years ago
7

Jane has multiple managers at her retail job. It is company policy that customers cannot return items without a receipt, but som

etimes managers will allow customers to receive store credit for their returns. One day a customer was irate that Jane would not allow a return for store credit because the manager on duty adhered to the company policy. The customer wrote a complaint about Jane to the corporate office. What needs to change about this situation?
Business
1 answer:
seraphim [82]3 years ago
6 0

Answer:

The support that managers provide must be consistent and coherent throughout the organization.

You might be interested in
What's the difference between product and brand?
ElenaW [278]
A product is made by a company and can be purchased by a consumer in exchange for money while brands are built through consumer perceptions, expectations, and experiences with all products or services under a brand umbrella.
4 0
3 years ago
Read 2 more answers
Plant-wide, department, and activity-cost rates. Acclaim Inc. makes two styles of trophies, basic and deluxe, and operates at ca
Elena L [17]

Answer:

Acclaim Inc.

                                         Basic Trophies     Deluxe Trophies

Budgeted unit cost:

a. using single-plant o/h rate   $17.60                  $28.80

b. using departmental rates    $17.42                  $29.16

c. using ABC                            $18.26                  $27.48

d. They show different costs because the overhead rates are based on different parameters.

I recommend ABC system.  It is more fair because the overhead rates are based on product line's activity usage instead of an arbitrary figure.

Explanation:

a) Data and Calculations:

                                         Basic Trophies     Deluxe Trophies        Total

Budgeted production               10,000                   5,000              15,000

Batches                                         200                        50                   250

                                         Basic Trophies     Deluxe Trophies        Total

Forming Department            $60,000              $35,000           $95,000

Direct manufacturing labor $30,000              $20,000           $50,000

Assembly

Direct materials                    $5,000                $10,000            $15,000

Direct manufacturing labor  15,000                  25,000             40,000

Total direct costs              $110,000                $90,000        $200,000

Overhead costs                  66,000                   54,000           120,000

Total production costs    $176,000               $144,000        $320,000

Budgeted production          10,000                    5,000

Budget unit costs               $17.60                  $28.80

Overhead rate

Total overhead/total direct costs = $120,000/$200,000 = $0.60

                                                             Basic        Deluxe        Total

                                                         Trophies    Trophies

Forming department:

Overhead costs Setup $48,000

General overhead        $32,000

Total overhead costs   $80,000

Overhead rate = $80,000/$145,000 = $552

 Assembly department

General overhead         $40,000/$55,000 = $0.727

                                         Basic Trophies     Deluxe Trophies        Total

Forming Department            $60,000              $35,000           $95,000

Direct manufacturing labor $30,000              $20,000           $50,000

Total direct costs                 $90,000              $55,000          $145,000

Overhead costs                     49,680                 30,360              80,040

Total departmental costs  $139,680               $85,360         $225,040

Assembly

Direct materials                    $5,000                $10,000            $15,000

Direct manufacturing labor  15,000                  25,000             40,000

Total direct costs               $20,000                $35,000          $55,000

Overhead costs                    14,540                   25,445            39,985

Total departmental costs  $34,540                $60,445          $94,985

Total production costs     $174,220               $145,805       $320,025

Budgeted production          10,000                    5,000

Budget unit costs               $17.42                  $29.16

                                         Basic Trophies     Deluxe Trophies        Total

Forming Department            $60,000              $35,000           $95,000

Direct manufacturing labor $30,000              $20,000           $50,000

Assembly

Direct materials                    $5,000                $10,000            $15,000

Direct manufacturing labor  15,000                  25,000             40,000

Total overhead allocated  $72,600                 $47,400        $120,000

Total production costs    $182,600                $137,400       $320,000

Budgeted production          10,000                    5,000

Budget unit costs                $18.26                  $27.48

Overhead costs allocation:

                                                            Basic        Deluxe        Total

                                                         Trophies    Trophies

Forming department:

Overhead costs Setup $48,000/250  $38,400  $9,600     $48,000

General overhead  $32,000/$50,000   19,200   12,800       32,000

Assembly department

General overhead $40,000/$40,000   15,000   25,000      40,000

Total overhead allocated                    $72,600 $47,400   $120,000

6 0
3 years ago
A sample of 51 observations will be taken from an infinite population. The population proportion equals 0.85. The probability th
3241004551 [841]

Answer:

c. 0.0819

Explanation:

The mean = 0.85

standard error of the proportion is:     sp = sqrt(pq/n)

= sqrt ((.85)(0.15) / 51) = 0.05

P(0.9115 < X < 0.946) = P( (0.9115 - 0.85) / 0.05 < z < (0.946 - 0.85) / 0.05 )

= P(1.23 < z < 1.92)

= P(z < 1.92) - P(z < 1.23) = 0.0819

8 0
3 years ago
Settlers from which european country frequently imposed a mandatory draft of indian labor for public projects?
Katena32 [7]
The united kingdom or the uk
7 0
4 years ago
Millcorp sells wetsuits for deep sea divers. It recently engineered a new material for its wetsuits to better hold in the wearer
spin [16.1K]

Answer:

B) Millcorp has a lawful innocent acquisition of a monopoly.

8 0
3 years ago
Read 2 more answers
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