Answer:
I think the most helpful way to create a more formal and professional tone is to eliminate the informal language.
Explanation:
The paragraph has phrases like "<em>off the hook</em>", or homeless "<em>peeps</em>" that are not accurate for a formal request. If those words or phrases are changed for more formal ones, the whole request will sound more serious and important.
I would help if I knew whatever the book or subject your doing is. Sorry!
The answer would be B because the antagonist of the story is the one who opposes someone or something.
