Question

Dopson's Hardware was in bad financial shape. It owed so much money that vendors put the store on a cash-only delivery basis. As a result, the store had a dwindling inventory of goods to sell. Whenever a customer asked about an unavailable item, the owner directed the sales staff to say that it was on backorder and would be in stock next week. When the customer returned, the item was still unavailable. The owner's policy created a(n) ________ gap.
a) empowerment
b) communication
c) knowledge
d) standards
e) tangibility

Answer 1

Answer: (B) Communication gap

Explanation:

 The communication gap is the process that occur due to the miscommunication between the sender and the receiver. There are many types of reasons for the communication gap when the receiver are not able to understand the actual meaning what the sender wants to convey and also when the words are not clear.

We can also avoid the communication gap by following ways that are:

• By avoiding assumptions
• By framing the message properly
• Using the correct medium

According to the question, the policy of the owner basically created the communication gap.