Answer:
Service-Level Agreement (SLA).
Explanation:
Cloud computing can be defined as a type of computing that requires shared computing resources such as cloud storage (data storage), servers, computer power, and software over the internet rather than local servers and hard drives.
Generally, cloud computing offers individuals and businesses a fast, effective and efficient way of providing services.
Cloud computing comprises of three (3) service models and these are;
1. Platform as a Service (PaaS).
2. Software as a Service (SaaS).
3. Infrastructure as a Service (IaaS).
The details of various measurable characteristics related to information technology (IT) outcomes of a cloud environment or service, are typically expressed in a Service-Level Agreement (SLA).
Generally, a service level agreement (SLA) is usually between a service provider and its customers (end users).
In order to define and provide satisfactory service, organizations that provide services are expected to implement a service level agreement and it should comprise of the following parameters; responsibilities, expectations, metrics, time and frequency.
