The answer is c. Okay so read it
Making inferences is a reading strategy that allows you take the knowledge you already have and apply it in this new situation by "reading in between the lines"
The appropriate language that should be used in a letter of complain is formal language. The tone used in the letter should be positive, courteous and straight to the point. Word choice is very important, choose your words carefully to convey your feelings. Be objective in your writing and use active constructions in your sentences.
She showed ambition when she thought of killing the king
