Answer: Defensive listening
Explanation: When from some really innocent and not malicious comment someone made to us, in case Anne made that comment to Mary and Mary realised that as the attack ti her, then it was defensive listening. Mary made the wrong impression and answered sharply, and Anne did not deserve it. This can occur in a case, such as Mary, frustration or simply tension caused by a factor and not related to the person who made the innocent comment or question.
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