Question

If Mimi and Elizabeth review information provided in customer comment cards to determine whether instructional quality has changed since the decision was made to expand workshop offerings, which step of the decision-making process is involved?

Answer 1

Complete Question is as under:

The Maine Media Workshop is a hands-on, experiential workshop for individuals interested in film making and photography. The workshop program has grown significantly in recent years. The biggest challenge for managers of the program is getting instructors to commit. It is not uncommon for instructors to cancel their commitment hours before they are slated to teach.

If Mimi and Elizabeth review information provided in customer comment cards to determine whether instructional quality has changed since the decision was made to expand workshop offerings, which step of the decision-making process is involved?

A. Develop alternatives

B. Evaluate the alternatives

C. Following up and appraise results

D. Select the best alternative

Answer:

Option C. Following up and appraise results          

Explanation:

The reason is that the Mimi and Elizabeth are reviewing the comments of the customers which are the valuable asset of the company. The customer feedback highlights what is the deficiency in the services. So when the customer answers the questions regarding the list of questions, his each suggestion is basically assessed which is following up and appraisal process. At this stage you value the suggestions of the customers and try to solve that issues and by doing so you also bring value to the company.

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