Question

Servant-leaders create and sustain an organization's customer focus by employing which of the following attributes?

Answer 1

Answer:

All of the above

Explanation:

Servant-leadership aims at creating a "servant-hood" attitude in all employees that interact with customers.  An organization has internal and external customers.  A servant -leader understands that customer focus is about ''serving'' others. Everyone in the organization that engages customers must demonstrate "servant-hood. "

Servant-leaders create and sustain an organization's customer focus by establishing a customer service training program. Training ensures values are respected and observed by all. Training instills the desired behavior and response in employees. Through training, standards are set and maintained.   A servant- leader deploy mechanisms to monitor and evaluate performance. This allows for corrective actions to guarantee quality service.