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madam [21]
3 years ago
15

Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose th

e best answer for the following question about handling customer problems. Following a phone call addressing a customer problem, what should you do
Business
1 answer:
kaheart [24]3 years ago
7 0

Answer:

Follow up with a letter that documents the call and promotes goodwill.

Explanation:

In a situation whereby companies disappoint their customers. There are certain things to do to handle the customer's problem. One of which is to follow the laid down principles of the particular company in solving that particular situation.

Hence, in this case, the correct answer is "Follow up with a letter that documents the call and promotes goodwill."

This is because as a professional one needs to satisfy the customer's wants. This can be done by followings certain steps such as

1. Understand the cause of the problem and make an apology.

2. Let the customer understand the nature of the problem.

3. Consider ways to ensure such a problem. does not occur anymore.

4. Do follow up by putting into records such as phone calls, and promotion of goodwill.

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Sumter Pumps Corporation, a manufacturer of industrial pumps, reports the following results for the year ended December 31, 20Y3
UkoKoshka [18]

Answer: $66,810,000

Explanation: take the balance at the beginning of the year add it to the net income from statement of comprehensive incomes then minus the cash dividends declared from the total of the beginning balance and net income then get the retained balance at the end of the 20Y3 year  of 66 810 000.

The stock dividends of 2,600,000 have two accounts involved which is stock( inventory) and dividends declared which is an liability.

  Sumter Pumps Corporation        

         

   retained income statement for the year ending 31 december 20Y3      

         

balance 01/jan/20Y3      $59,650,000      

         

CHANGES IN EQUITY          

Net Income      8,160,000    

dividends paid and declared          

Cash dividend      1,000,000    

stock dividend      0    

         

balance 31 dec 20Y3      $66,810,000      

4 0
3 years ago
Business ethics: Results in a set of correct decisions made by a company Refers to a standard of business conduct Can improve bu
Firlakuza [10]

Answer:

The answer is: Refers to a standard of business conduct and can improve business decisions

Explanation:

Business ethics are the moral principles and values that guide how a company behaves. It´s a way for distinguishing if something is right or wrong.

Since any business is part of a community (or several communities in case of big corporations) its decisions are judged by the community. Customers don´t tolerate flagrant unethical business behavior, no matter what excuse.

Customers like businesses that show ethical values. That is why some corporations try to present themselves as ecological or caring about their community.  

7 0
3 years ago
April would like the part numbers to be in order with the highest number at the top of the table. She should _____. sort in asce
torisob [31]

Answer:

sort in descending order

Explanation:

Descending order means arranging from the largest to the smallest. It can also imply organizing from the oldest to the youngest. When numbers are sorted out using the descending order, the largest numbers will appear and the top, while the smallest will be at the bottom. April should sort using the descending order.

7 0
3 years ago
Denver company uses a job costing system. The work in process inventory on december 31 consisted of job no. 173 with a balance o
Lady bird [3.3K]

<u>Calculation of amount of direct materials charged to job no. 173:</u>


It is given that the work in process inventory on December 31 consisted of job no. 173 with a balance of $66,200.

Job no. 173 has been charged with manufacturing overhead costs of $20,000. Denver allocates manufacturing overhead costs at a rate of 50% of direct labor cost. It means the direct labor cost would be 20,000/50% = $40,000


Now we can calculate the amount of direct materials charged to job no. 173 as follows:

Direct material Cost =   Total Cost allocated to Job – Direct Labor Cost – Manufacturing Overhead Cost

= 66200-40000-20000

= 6200


Hence, the amount of direct materials charged to job no. 173 is <u>$6,200</u>


5 0
4 years ago
For what kinds of needs do you think a firm would issue securities in the money market versus the capital market? A firm would i
USPshnik [31]

Answer:

Answers are A , B and C

Explanation:

A : Transactions in short term debt instruments which are ranged less than twelve months (for example,commercial paper,treasury bills, govt bonds etc.,) and also marketable securities ( only specific marketable securities which are highly liquid and due within 3 months) takers place in the money market.

B : In order to raise finance in the capital markets, issuers typically require a high Equity securities represent an ownership claim to the assets of a company. A preferred share is a special type of security which has a fixed periodic and hence Capital markets are typically used for fixed assets, which company will use over several years.

C : Money Markets are short term markets, where funds are invested for a shorter time - usually one year or less.

8 0
4 years ago
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