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madam [21]
3 years ago
15

Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose th

e best answer for the following question about handling customer problems. Following a phone call addressing a customer problem, what should you do
Business
1 answer:
kaheart [24]3 years ago
7 0

Answer:

Follow up with a letter that documents the call and promotes goodwill.

Explanation:

In a situation whereby companies disappoint their customers. There are certain things to do to handle the customer's problem. One of which is to follow the laid down principles of the particular company in solving that particular situation.

Hence, in this case, the correct answer is "Follow up with a letter that documents the call and promotes goodwill."

This is because as a professional one needs to satisfy the customer's wants. This can be done by followings certain steps such as

1. Understand the cause of the problem and make an apology.

2. Let the customer understand the nature of the problem.

3. Consider ways to ensure such a problem. does not occur anymore.

4. Do follow up by putting into records such as phone calls, and promotion of goodwill.

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James Turbyfil purchased 100 shares of IBM for $72. James also paid $55 commission. What was the total purchase price for this t
alexgriva [62]

Answer:

$7,255

Explanation:

The computation of the total purchase price is shown below:

= Number of shares purchased × par value per share + commission paid

= 100 shares × $72 + $55

= $7,200 + $55

= $7,255

The Number of shares purchased × par value per share is also known as total purchase value

We simply calculate the total purchase value and then added the commission paid so that the accurate value can come

5 0
3 years ago
you are a manager of a large business enterprise. explain how you would address issues of equality respect and dignity in your b
irina [24]
<span>As a manager of a large business enterprise, I will address the issue of equality, respect and dignity in my business by employing the following tactics: [1] I will dutifully informed everyone in the company about the respect for co-worker policy of the company and the penalties for the offenders. [2] I will take the pain to always listen to the compliant any one has about a colleague and find ways of resolving the issue. All complain will be investigated with equal diligence. [3] I will regularly organize training seminars that aim at improving the mutual understanding among workers. [4] I will adopt a zero tolerance policy concerning workers who disrespect their colleagues. These techniques will help to enforce respect, dignity and equality among my workers.</span>
3 0
3 years ago
Demand for individual products can be driven by product life cycles. <br> a. True <br> b. False
Ray Of Light [21]
True djtvfegjuthbggh
8 0
3 years ago
If savers anticipate an inflation rate of 10 percent and require a real return of 5 percent, then savers will require an interes
malfutka [58]
In here, we can say that we are looking for the nominal interest rate. Given is the real interest rate which is 5% and the inflation rate of 10%. The nominal rate of interest is real interest rate plus the inflation rate. Savers will now require an interest rate of 15%
7 0
3 years ago
Find the accumulated value of $2,480 at the end of twelve years if the nominal interest rate was 2% convertible monthly for the
dusya [7]
In order to properly tackle this problem, we must understand the relationship between the nominal annual rate and real (effective) annual rate. 

To do this:
  -First you take the nominal rate, divide by the number of times it's compounded (converted) per year.
   -Then, add one to that number, and raise that number to the power of how many times you compound per year.

Here is the method in practice:
First 3 Years: 
Nominal rate= 2% ÷ 12 times/yr = 0.001667
Effective rate = 1.001667 ^12 = 1.020184

Next 2 Years (Discounting)
3% ÷ 2/yr = .015
1.015 ^ 2 = 1.061364

Next 4 years (Interest)
.042 ÷ .5 (once every 2 years) = .084
1.084 ^ (1/2) = 1.041153

The last 3 years are already expressed as an effective rate, so we don't need to convert them. The annual rate is:
1.058

I kept the 1 in the numbers (1.058 instead of 5.8% for example) so that it's easier to find the final number

Take every relevant number and raise it to the power of the number of years it's compounded for. For discounting, raise it to a negative power.
First 3 years: 1.020184 ^ 3 = 1.061784
Next 2 years: 1.030225 ^ -2 = .942184
Next 4 years: 1.041163 ^ 4 = 1.175056
Last 3 years: 1.058 ^ -3 = .84439

Multiply these numbers (include all decimals when you do this calculation)
1.062 * .942 * 1.175 * .844 = .992598

This is our final multiplier to find the effect on our principal:
.992598 * 2,480 = 2461.64

Answer is 2461.64
6 0
3 years ago
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