Question

Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose the best answer for the following question about handling customer problems. Following a phone call addressing a customer problem, what should you do

Answer 1

Answer:

Follow up with a letter that documents the call and promotes goodwill.

Explanation:

In a situation whereby companies disappoint their customers. There are certain things to do to handle the customer's problem. One of which is to follow the laid down principles of the particular company in solving that particular situation.

Hence, in this case, the correct answer is "Follow up with a letter that documents the call and promotes goodwill."

This is because as a professional one needs to satisfy the customer's wants. This can be done by followings certain steps such as

1. Understand the cause of the problem and make an apology.

2. Let the customer understand the nature of the problem.

3. Consider ways to ensure such a problem. does not occur anymore.

4. Do follow up by putting into records such as phone calls, and promotion of goodwill.