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Arisa [49]
3 years ago
8

How does one diminish defensiveness in interpersonal interactions

English
1 answer:
masha68 [24]3 years ago
5 0

Communications That Diminish Defensiveness

judgmental messages: (I'd like to hear about your day.) Speak messages in ways that give the listener more sense of control: (I have a request…) Use language that conveys empathy and respect for the listener: (Would you mind if we skipped cocktails and just ordered dinner?)

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