Reliability is the dimension of quality that is shared by both products and services.
Any good or service's natural ability to be compared to other products or services of its kind can be referred to as having quality. The term "quality" has a variety of definitions, but generally speaking, it describes the set of innate characteristics that enable a thing to satisfy explicit or implicit wants.
There are two fundamental qualities: Performance quality gauges how well a good or service lives up to client expectations. If procedures are followed exactly as planned, conformance quality measures are met. Process variability is the underlying cause of quality issues.
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