Question

Drag each tile to the correct location. Match each question to the correct strategy for delivering a negative message. sending the fifth reminder to a customer about overdue subscription fees for a service informing employees about the closing of an office in the region encouraging customers to read the special clause related to a store's refund policy informing a long-serving product manager that her job at the company has been eliminated Direct Strategy Indirect Strategy

Answer 1

Answer:

sending the fifth reminder to a customer about overdue subscription fees for a service- Indirect Strategy

informing employees about the closing of an office in the region- Direct Strategy

encouraging customers to read the special clause related to a store's refund policy- Indirect Strategy

informing a long-serving product manager that her job at the company has been eliminated- Direct Strategy

Explanation:

Conveying a negative message is something that should be done with care and involves two approaches, namely the direct and indirect approaches. The indirect strategy is used when the audience is not well known and might not take the message well. A buffer statement and some explanation are then used to cushion the effect of the message. A direct message is used when the message is not to be misunderstood and is thus concise. For example, terminating an appointment should use the direct approach as the audience is familiar and the message must be understood.