<span>Empathetic listening is paying attention to another person with empathy it is intended to clarify the facts or information being presented and to identify and respond to the emotions or feelings of the other person</span>
The main conflicts in the story are internal. Both boys are struggling with the inadequacies of their own bodies or minds. In other words, Max has to learn to deal with being slow and Kevin has to learn to deal with not having a body that works. The external conflicts are between Max and Kevin and the bullies. Hope this helped! :)