If you will accept two answers, B and C are correct. If not, choose C because this individual is running long distance over and over again they will have an increase in muscular endurance.
Answer:
1. May eye contact. 2. Call the patient by name. 3. Spend time with the patient in educating his/her concerns and answering his/her questions. 4. Make sure the hospital is clean. 5. Optimize the hospital atmosphere. 6. Personalize the patient experience.
* Customer service is important.
Explanation:
