<u>Closed conversation:</u>
Riley: Brendan, have you got my money?
Brendan: I don't.
Riley: When are you going to give it back?
Brendan: I don't know.
Riley: You know that I need it.
Brendan: I don't have it!
Riley: But you were shopping last week!
Brendan: I said I don't have it!
<u>Open conversation:</u>
Riley: Brendan, when are you going to be able to give me my money back?
Brendan: I'm sorry. It's just that I don't have it yet.
Riley: Weren't you shopping last week?
Brendan: I really don't have it.
Riley: But I do need it soon. We need to find a solution. How much can you pay me back now?
Brendan: I could give you ten tomorrow.
Riley: Give me ten tomorrow, and ten each week after. And after three weeks, we will be ok. Does that sound like a plan?
Brendan: Yes, I can do that. Thank you.
Explanation:
The open conversation is more effective because the statements lead to a successful resolution. They allow both people to express their opinions in a more complete and respectful way. It also allows them to engage in creative thinking and dialogue.