Full question :
AdVance Corporation is a company that formulates and manufactures fertilizersfor the farming industry. The company produces several standardized formulas that canbe purchased directly through the retail arms of the company, but it also formulatescustom fertilizers for farms.Which of the following is the best use of a CRM system for an AdVance salesperson interms of relationship strategy?
sending regular e-mails to customers to check on the performance of a previously purchased AdVance fertilizer
determining what information is still needed to complete the customer's file
tracking the salesperson's activities and sales on a weekly and monthly basis
sending e-mails reminding prospects that AdVance can mix custom fertilizer formulations
remembering customers' birthdays to send them cards to maintain a personal connection and request referrals
Answer:
sending regular e-mails to customers to check on the performance of a previously purchased AdVance fertilizer
Explanation:
The most effective use of the CRM(customer relationship management system) from the options listed is the follow up on customers to know how they perceive Advance fertilizer's product after having purchased and used it. This has a long list of benefits for Advance fertilizer as they can get customer feedback from customers through this, build relationship with them as well as gather more data to improve on their products in the future
Answer: Delegation
Explanation: Delegation in the context above may simply be explained as the process whereby there is a shift in the responsibility of one person to another who will function as a deputy. When an individual usually a superior, who is the actual overseer of a certain process or routine entrusts or handover to another person due to one reason or the other such as tight scheduling or shortage of personnel. In most cases the new handler is usually a lower ranking official in the task such as in the scenario above and as such, the expected rate of output is slightly reduced.
The correct answer to this open question is the following.
Unfortunately, it seems that something is missing here. "Progressivism, where will you put your million dollars answers?" is the section of the examination, but it is not a specif question.
So what is what you want to know?
However, trying to offer some help, we can comment on the following.
Progressivism was the period in the history of the United States during the end of the 1800s and the beginning of the 1900s, in which many social leaders demanded changes to the consequences of the industrial era and exposed the ways fabrics and industries exploited workers and children. It also was a time when "muckraker" journalists exposed the corruption of the federal government. It was a true time of changes in America.
Those progressive leaders and their ideas made the government to create the kind of legislation to change things for the better in the country.
