Answer:
Well, it would be your Appearance and your attitude toward your customers.
Explanation:
Think of it this way, Your in say Walmart, and you need help finding say trash bags, you can't find them, you go to the nearest store associate and ask for directions. Maybe they were so kind that you go to the manager, what would you think if their hair was greasy and they had on dirty clothes? Would you go back to that store? I hope this helps!!!
Tell people you know to get in the fan base then they will tell other people. Also take every single fans advise. Hope this helps!
the answer is B i believe.