I think that the answer is C, but I am not 100% sure.
It tells a personal story with a consistent narrator
A procedural text is a text that clearly explains step by step which is the correct way of doing something. These steps are part of a process that must be followed in order to make sure the procedure is right. In this light, the word from the excerpt that helps to signal that the text is procedural is option C: process.
Stevens, the head butler at Darlington Hall, is the protagonist and narrator of The Remains of the Day.<span> A mercilessly precise man, his relentless pursuit of "dignity" leads him to constantly deny his own feelings throughout the novel. For Stevens, "dignity" involves donning a mask of professional poise at all times. Although there is merit in the ideas of decorum and loyalty, Stevens takes these concepts to an extreme. He never tells anyone what he is truly feeling, and he gives his absolute trust to Lord Darlington—a man who himself makes some very poor choices in his life. Although throughout much of the story it seems that Stevens is quite content to have served Lord Darlington—believing that Darlington was doing noble things at the time—Stevens expresses deep regret at the end of the story for failing to cultivate both intimate relationships and his own personal viewpoints and experiences. </span>
