Patient's record and insurance record differs in A. The patient's record is the property of the medical office while the insurance records are patient's property. The former is manage by clinicians and staff in providing health care to patients while the latter is set up by the patient.
Drive very slowly, Take turns, Switching drivers often, designate a driver who is not drinking.
The nurse's priority action should be to see what resources are available to assist her client with his heating. The nurse could also report this to their local elderly/senior protective services.