Question

Tom, a customer care executive, receives an order of 25 personal computers from a customer who wants the goods to be delivered to him in two days. Tom needs to inform the customer of that there will be a delay in shipping goods in bulk in such a short span of time. In order to maintain trust, Tom should _____. Multiple Choice update the customer only when he or she raises a complaint regarding non-receipt of goods

Answer 1

Answer:

update the customer regularly and keep the customer informed of any further delay.

Explanation:

Since in the given situation it is mentioned that tom received the order of 25 personal computers that should be delivered in two days but at the same time he know there is delay in shipment as there is bulk order so in order to maintain the trust he has the responsibility to update the customer on regularly basis and if there is any further delay so the same should be informed to the customer as the customer has also the right to know for the same.

Therefore the above statement should be the answer