Answer:
The difference in the messages Mary and Shane received most likely resulted from the fact that <u>Mary and Shane received the message through different channels</u>.
Explanation:
There are essentially three types of communication: verbal, written, and nonverbal. They can be broken down into different channels. For instance, verbal communication can take place in person or through the phone.
In Mary and Shane's case, they both had access to verbal communication via different channels. Shane was there listening to the Mayor in person while Mary listened to the speech on the radio. That in itself might not have provoked different opinions in both listeners. But Shane was also given access to nonverbal communication. That is why he said, "the way the Mayor avoided looking at his constituents" is what made him think the Mayor supported an increase in rates. <u>Eye contact is one of the channels for nonverbal communication. Since Mary did not have access to it, she could not have known better. Receiving the message through different channels is what caused the difference in interpretation by Mary and Shane.</u>
System Thinking<span> is the art and science of making reliable inferences about behavior by developing an increasingly deep understanding of underlying structure. Its related to side effects because the behavior interferes with the side effects depending on it's structure. </span>
In this world where we live today, people tend to avoid paying attention to anyone who is talking, unless you have a good impression on them. Have you ever asked yourself why don’t we always believe words? I guess the reason of that is that words are alterable; we say something, and we change it the next minute right away. I therefore firmly believe that actions speak louder than words.
First of all, every single person on earth has the freedom to say whatever he/she wants, but it is not something guaranteed that everyone is going to believe you, or take you words into consideration. People nowadays are more likely to believe the language of the body, because it is the evident truth. For example; when someone runs for presidency; he wants to get people’s votes. Thus, he/she starts improving his/her image among people by visiting hospitals, making donations, and giving free stuffs away.
Furthermore; words don’t have the effect that actions do on people. Words are easier to forget, while actions can be forgotten that easy; actions would last forever if they had a great impression on us. It is also impossible to show people how truthful your words are without an evident action. For example; when you say ‘I missed you’ to a friend, and you haven’t even bothered yourself to pick up the phone to know how he/she was doing, then obviously these words are just lies. Hence, actions are more realistic when it comes to expressing our emotions.
To put it all in a nutshell, actions are the optimum way to make people believe you. Words could be a method to convey messages, but it’s not as efficient as actions. Believe me, even if you had the ability to make such great speeches like Barack Obama, you are going to need actions that support your words.
