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gtnhenbr [62]
3 years ago
14

What is the customer's goal?

Business
1 answer:
ollegr [7]3 years ago
6 0

Answer:

The key aspect of any business, company, or employer is customer service goals.

Explanation:

A customer service department and the staff represent the company and contribute to building the company's public perception. Customer service objectives are specific objectives and guidelines put in place by an enterprise to ensure that every client is 100% satisfied with the services provided by the enterprise. Excellent customer service means that every customer's needs and desires can be met promptly. A customer should never get away with a company or leave a place unhappy.

Improve customer service measurement

<u>Customers goals :</u>

  1. Easy to get in touch with customers
  2. Response times accelerated
  3. Improve customer service measurement
  4. Find ways to create an all-round experience for our customers
  5. Develop a loyalty program for clients
  6. Create a culture that focuses on customers
  7. Develop a strategy for customer surveys
  8. Take the customer success account into account
  9. Get customer renovation and up-sell creative
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Stone Company has beginning equity of $1,200,000, net income of $200,000, dividends of $120,000 and investments by owners in exc
meriva

Answer:

The correct answer is D. $1,320,000 .

Explanation:

In this case, it should be considered that the Stone Company is just beginning to operate, so the capital at the end of the period is made up of the following:

Initial Capital: $ 1,200,000

Dividends: $ 120,000

TOTAL = $ 1,320,000

Net income is not part of the measurement of capital, since information on expenses must be available to calculate the profit or loss for the period. For its part, investments in shares are considered a current asset and do not enter into this calculation.

4 0
3 years ago
Sally Smith, a supervisor at Kroger's, was recently evaluated by her subordinates. Their responses indicated that Sally uses The
Temka [501]

OPTIONS:

A) naturally like work.

B) will work toward goals they are committed to.

C) have little ambition.

D) have the potential to accomplish the organization's goals.

E) seek out and accept responsibility

Answer:

C) have little ambition.

Explanation:

The theory X consists of a set of assumptions that that a manager or leader has regarding their subordinates. This theory is one of the theories of management that was developed by a social Psychologist known as Douglas McGregor.

According to Theory X, as proposed by McGregor, it is assumed that people are naturally lazy, and unwilling to work. It also assumes that they have little ambition, and would try as much as possible to avoid work. This theory assumes also that motivation that is monetary is what majorly drives people to work.

<em>Sally, treating employees  as if they have little ambition indicates she uses Theory X assumptions when dealing with employees.</em>

<em></em>

7 0
3 years ago
Consider the following data to answer the following questions: Country GDP Population A $32,000 1,500 B $20,000 1,000 C $10,000
polet [3.4K]

Answer: 4 times

Explanation:

GDP per capita is a way of measuring the wealth Distribution in a country. It is calculated by dividing the Gross Domestic Product by the population of the country. The aim usually is to see if the Country's economy is big enough considering the amount of people it has.

Country C has a GDP per capita of,

= 10,000/500

= $20

Country D has a GDP per capita of,

= 10,000/2,000

= $5

= 20/5

= 4

Country C has a GDP per capita that is 4 times that of C.

4 0
3 years ago
The chief executive of a large telecommunications company wanted to restructure the organization so product leaders would have m
katen-ka-za [31]

This kind of resistance from the product leaders is an example of resistance due to breaking routines. Furthermore, there are more types of resistance to change in an organization's culture & structure.

 

EXPLANATION:

Here is the list of types of resistance to change in an organization’s culture and structure:

• Fear of Failure

Intimidating cultural and structural alterations on the employee can make them doubt their competences. This self-doubt decreases self-confidence and weakens personal development and growth. The workers may resist such alterations without bearing in mind the potential profits of the proposed alterations, as a consequence. The low output might be understood before the workers finally learn and adjust to life with the alterations.

• Loss of Status

Cultural and structural alterations that intimidate to change dominant positions or remove jobs commonly cause strong resistance. Restructuring and reorganization of corporate may include managerial jobs elimination. Middle managers will oppose restructuring and any other agenda that decreases their power and the status they already possess in the organization.

• Non-Reinforcing Reward System

People resist when they do not predict positive prizes for altering their work routines. Workers presume a positive development in their work to voluntarily accept the alteration. A worker is unlikely to help an alteration that is recognized as longer work hours and enlarged pressure to perform.

• Incongruent Group Dynamics

Groups grow and apply conformity to a series of norms that lead the members' behavior. However, conformity to prevailing group norms may deject workers from receiving organizational change. Group norms that disagree with the desired changes need alteration, while the cultural and structural norms that succeed to enhance the organization need promotion.

• Breaking Routines

Individuals are creatures of habit and see it difficult to abort behavioral customs that the organization think through no longer suitable. They prefer comfort zones by remaining routine role patterns. Hence, people oppose cultural and structural changes that push them out of their comfort zones and need devoting more energy and time acquiring new role patterns.

 

LEARN MORE

If you’re interested in learning more about this topic, we recommend you to also take a look at the following questions:

• When involving entry employers, joint entries must be? brainly.com/question/4933698

• A company provides wages to its employees based on the amount workers produce. the more employees produce, the more they earn. this type of plan is called? brainly.com/question/6382273

KEYWORDS : Resistance to change, organization’s culture and structure

Subject  : Business

Class  : 10-12

Sub-Chapter : Organizational Behavior

8 0
3 years ago
On January 1, 2017, the merchandise inventory of Glaus, Inc. was $1,600,000. During 2017 Glaus purchased $3,200,000 of merchandi
valentinak56 [21]

Answer: $1,800,000

Explanation:

The merchandise inventory of Glaus at December 31, 2017 will be:

Begining Inventory = $1,600,000

Add: Purchases = $3,200,000

Less: Cost of goods sold = $4,000,000

Add: Gross profit = 25% × $4,000,000 = $1,000,000

Ending Inventory = $1,800,000

The answer is $1,800,000.

8 0
3 years ago
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