Answer:
Flatter structures are appropriate for organizations that empower employees to solve customer problems.
Explanation:
These are the options for the question below;
✓A taller structure will improve the speed at which decisions are implemented.
✓Flatter structures are appropriate for organizations that empower employees to solve customer problems.
✓With a tall structure, supervisors can avoid hearing about customer complaints.
✓A flatter structure will further centralize decision making.
From the question, we are informed about an instance, where The owner of the business where i work has asked for your advice on restructuring the organization. Since I know that customer service is the cornerstone of the company. In this case I will recommend Flatter structures which is the best structure for organization that give empowerment to their employees in order to be able to solve problems associated with customers.
Flatter structure in an organization can be regarded as a structure that posses limited level of management or no level existing between the staff employee and the management of the organization. Flatter structure gives little supervision to the employees though it brings in their involvement when it comes to decision making
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