Question

Assume you are Andy Pforzheimer, owner of Barcelona Restaurants, and you are involved in intense conflict with one of your restaurant managers. You realize that the conflict has escalated to the point at which it is no longer functional conflict and you wish to de-escalate it. Which of the following actions should you avoid to help de-escalate the conflict?
a. Stay focused on issues, not emotions
b. Communicate hostility verbally or through body language
c. Reject all requests from the Start
d. Raise your voice to get attention about important points

Answer 1

Answer:

Barcelona Restaurants

Actions to avoid to help de-escalate non-functional conflicts are:

b. Communicate hostility verbally or through body language

c. Reject all requests from the Start

d. Raise your voice to get attention about important points

Explanation:

While functional conflicts are viewed as positive and beneficial to an organization because of the role they play to improve performance, therefore, efforts should be made to de-escalate non-functional workplace conflicts.  The efforts should hover around adapting effective communication skills, avoiding immediate reactions, and setting appropriate parameters for acceptable conflicts.