The general point is "Carla is a pleasure to be around." This is non specific.
All other points outline specific attributes that support this statement, referring to her smile and willingness to listen and ask questions.
Answer:
The evidence of your claim and the emotion or feelings it gives people.
Explanation:
You have to have factual info for people to believe what you are saying and the feeling matter too because it helps people understand what you mean. Look at one of Martin Luther King Jr. 's speeches! Hope this helps!!! ;)
I believe the best answer for this question is "entropy." Entropy is a scientific term referring to thermodynamics. It measures both the order and the disorder of a system. Order, or disorder, are both defined by how close the system is to equilibrium. Hope this helps. Also, keep in mind to ask questions in the proper category - this would be most suited to science, rather than English. Thanks.
.edu is the URL used for a university or educational institution . Full form is education . #answerwithquality #BAL