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3 years ago

Two reasons why excellent customer service is important to every business

1 answer:

8 0

1) Prevents business failure

About 96% of American businesses close their doors within 10 years. One of the contributing problems is poor customer service. Buyers become frustrated over small problems that are not addressed. It happens when a business does not have good customer service associates who follow up on questions and promptly fill requests.

2) Creates endorsements

Loyal customers provide positive endorsements and good online reviews that can help businesses strengthen their brand. A loyal customer, on average, is 10 times more valuable than their first purchase. Research shows that people often make purchasing decisions based on recommendations from family and friends vs. advertising messages. Here are four statistics:

About 97% of customers will tell others about very good or excellent customer service experiences.
Nearly 70% of people would spend more money with a company that has excellent customer service.
Approximately 24% of satisfied customers will return to a business two or more years after a good customer service experience.
Research shows that 59% of people would try a new company to receive better customer service.

Hope this helps :) if you need more I can help

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An investment offers $5,900 per year for 15 years, with the first payment occurring one year from now. If the required return is

drek231 [11]

Answer:

Today, the investment is worth $31,997.29

Explanation:

Giving the following information:

An investment offers $5,900 per year for 15 years, with the first payment occurring one year from now. The required return is 6 percent

First, we need to calculate the final value, using the following formula:

FV= {A*[(1+i)^n-1]}/i

A= annual pay= 5,900

n= 15

i= 0.06

FV= {5,900*[(1.06^15)-1]} / 0.06= $137,328.22

Now, we can determine the present value:

PV= FV/ (1+i)^n

PV= 137,328.22/ 1.06^25= $31,997.29

4 0

3 years ago

You have just been hired as a financial analyst for Barrington Industries. Unfortunately, company headquarters (where all of the

Andru [333]

Answer:

The ending cash balance is $40,000

Explanation:

Kindly check attached picture for detailed explanation on Cash Flow statement

6 0

3 years ago

Read 2 more answers

A large cloud of dust and pollution that originates over southeast asia is

Shkiper50 [21]

Frequently a piece of air contamination over California.
contaminations discharged in California can float over the Pacific Ocean. This essential truth uncovers the significance of a worldwide way to deal with protecting air quality. At the point when those unsafe gases flow starting with one continent then onto the next ,they offset gains in other's air quality especially if they are striving to cut emissions by certain percent.

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3 years ago

Noah Construction Company is building a large complex for a contract price of $5,000,000. This is a three-year project and the r

Zepler [3.9K]

Answer:

$625,000

Explanation:

Calculation for how much income is recognized in Year 3

First step

Year 1 2 3

Cost incurred Till date

1000 (1000+1500)2500 (2500+1250)3750

Estimated cost to complete

3000 1500 0

Total cost of contract

4000 4000 3750

Second step

Using this formula to calculate for the percentage of completion for each year

Percentage of completion =Cost incurred till date /Total cost

Let plug in the formula

Yeat 1= 1,000/4,000 =25%

Year 2= 2,500/4,000 =62.5%

Year 3=3,750/3,750 =100%

Last step

Year 1 2 3

Contract price 5000 5000 5000

Less:Total cost (4000) (4000) (3750)

Gross profit 1000 1000 1250

Percentage of completion

25% 62.5% 100%

Gross profit to be recognized till date (1000*25%)=250 (1000*62.5%)=625 (1250*100%)=1,250

Less:Gross profit recognized till prior year

0 -250 -625

Gross profit to be recognized in current period

250 375 625

Hence;

Year 1 Gross profit is $250,000

Year 2 Gross profit is $375,000

Year 3 Gross profit is $625,000

Therefore the amount of income recognized in year 3 will be $625,000

8 0

3 years ago

although the collapse of prices on the new york stock exchange in october 1929 caused severe problems in the united states, it a

crimeas [40]

porque al tener una quiebra del mercado de valores de Nueva York, llevo a una deflación haciendo que esta gran potencia no ayude a los otros países económicamente produciendo estas consecuencias en Europa y otros países del mundo que recibían ayuda de esta gran potencia (EEUU)

5 0

3 years ago