Mrs. Flowers is being described quite positively here as the adjective 'benign' simple means warm-hearted or kind. and graceful connotes a sense of elegancy. She is smiling warmly and genuinely.
According to Liza, "ladies" are cleaner than commoners because poor people do not have the luxuries that make bathing pleasant.
Liza says: "I tell you, it's easy to clean up here. Hot and cold water on tap, just as much as you like, there is. Woolly towels, there is; and a towel horse so hot, it burns your fingers. Soft brushes to scrub yourself, and a wooden bowl of soap smelling like primroses. Now I know why ladies is so clean. Washing's a treat for them. Wish they saw what it is for the like of me!"
This quote clearly states that, before the bath she was given by Higgins' housekeeper, bathing for her was not such a pleasant activity (probably she bathed with cold water and unscented sopa, if any.)
Answer:
The resolution to this story is Pony boy decides to write about the Greasers for a school paper. Pony boy looses his innocence and starts to understand that terrible things happen and he cannot control it. In chapter 12 Ponyboy says, ""When I stepped out into the bright sunlight from the darkness of the movie house, I had only two things on my mind: Paul Newman and a ride home." (S.E. Hinton) This quote shows that things had become simpler for Ponyboy at the end of this novel.
Explanation: